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FAQ

ORDERING FAQS

1. How to place an order?

https://esmartor.com/ordering-guide/

2. How do I check my order status or view my order?

You will be able to check the status and details of your current and previous orders by visiting My Account > My Order after you log in.

3. I’m having trouble placing my order, what can I do?

If you are experiencing issues with your order, our Customer Service Team are here to help you. 

4. Can I change my order?

No, we currently do not allow you to make changes once an order has been placed at customer side,we suggest you contact us to confirm if it’s possible do it or make a new order directly.we will ship all your latest orders together.

 

PRICING & PAYMENT FAQS

1. What is the price and currency?

All of the price are in USD and only for goods value, not including shipping and other cost.

2. Which payment options are available?

We currently accept PayPal as methods of payment only. We are working towards accepting credit card payments and bank remittance directly in future. Please check with us soon for any further updates. We apologize for any inconvenience caused.

SHIPPING & DELIVERY FAQS

1. Where is my product ship from?

All of products are ship from China.

2. How long will it take for my order to arrive?

It depends on the shipping method you choose, if you have requirements for the delivery time, please choose the fastest delivery shipping method (DHL).

3. When my order will be shipped out ?

Normally we will ship it out within 2- 3 days after order was processed, only when the products in high demand or out of stock will take more time.

4. Where can I find my order tra

The tracking number will be updated on your order by shipping code, just view your order you will find it. And you can track it directly on our site.cking number?

TAXES & DUTIES FAQs

1. Who will pay the custom duties or taxes?

It is paid by Receiver. REWA is responsible for arranging the shipment of your order. However, it’s your responsibility to pay any duties and taxes charged by customs in your country and prepare the required clearance documents.

What’s more, customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may also be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID,EORI or VAT number.

2. Could you please calculate how much custom charge will I pay in my country?

Sorry we cant calculate as different country has different custom policy. Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments. You are responsible for finding out the situation in your own country.

Note

To ensure the courier(e.g. DHL, UPS) can deliver your goods in shortest possible time after entering your country or customs union, the courier may pay the customs authority on your behalf for any duties and taxes that are due on the goods. Once the duties and taxes are fully repaid to the courier, the goods will be delivered to you.

WARRANTY FAQS

What is REWA warranty?

All products manufactured or supplied by shop.rewa.tech are provided a one-year warranty based on the date of purchase to assure you a stable performance. If you find any defective ones during the warranty, please feel free to contact us at service@rewa.tech for return/exchange or refund. Warm reminded: To avoid man-made damage in the process of using, thus made it out of warranty scope, please test all the products before installation.

OUT OF WARRANTY FAQS

When will my goods out of warranty?

(1) Out of warranty period.

(2) No REWA QC marks.

(3) Improper operations like water damage, incorrect installation that result in flex cable damage, screen damage, scratch, or bezel damage.

RETURN / REFUND / EXCHANGE POLICY FAQS

1. What is the process of return/refund/exchange products?

REWA accepts merchandise returns/exchanges due to non- physical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund/return/exchange within 7 days of the recipient.

Check out our Return / Refund / Exchange Policy for more information on how to return/refund/exchange a item.

Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.

A. Refuse delivery of the package and inform REWA.

B. Damaged package/product after confirmation of the receipt: take a photo and contact REWA within 7 days of the receipt. REWA will offer a solution after negotiation with the Courier (return or exchange).

2. For quality problem of products received

Take a photo and contact REWA for return&refund or replacement.

3. For returns of wrong products ordered by the customer or problems not related to Esmartor.

Within 14 days of receiving your order, you may exchange a new product unconditionally (no refund). However, a shipping fee to HK will be charged.

4. For incorrect products received

Take a photo and contact REWA immediately. Once confirmed, we will rearrange the shipment as soon as possible.

Note: The customer is responsible for shipping costs for returns.

5. What address should I send my return to?

When you submit a request for a return, our Customer Service Team will advise you for the warehouse address to send your item.

6. Is it necessary to offer tracking number for the returned item?

Yes, you need to provide the tracking number of the returned item, we require that you track the returned item.

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+86 13714565389
service@esmartor.com

Since 2013, Esmartor has been a leading manufacturer and supplier of high-quality smartphone repair parts and accessories, specializing in Apple, Samsung, Huawei, Xiaomi, OPPO, Vivo, and other major brands. We are committed to providing reliable components and exceptional service to large wholesalers and global chain repair stores, ensuring seamless operations and business growth for our partners worldwide.

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ESMARTOR INTERNATIONAL HOLDINGS CO., LTD.