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Warranty

Thank you very much for your trust and support on company! We offer guarantee for all our products with any quality problem. Here our return policy for your reference.
  1. Please kindly check the package well packed when you receive it. If it was obvious damaged, please reject it, take a photo, and contact us. If there was something missing or damaged during transportation, please let us know, and then make a complaint to the carrier.
  2. Please kindly test our parts before installation, because some of them can’t be exchanged if installed, like iPad digitizers.
  3. Please kindly make sure each one with our stamp. So please don’t remove our stamp when you use the parts. If you get any from us without a stamp, please let us know too.
  4. Please kindly pack the items well-protected before returning to avoid transportation damage.
  5. Returning shipping cost of defectives will be afforded by customers, the new replacements shipping cost will be paid by us.
  6. Please kindly confirm the shipping address and declared value with our sales before returning. The packing list and track number are requested after that. It will be much helpful for us to follow up.
  7. All the defectives received that meet the return policy will be refunded or replaced within 7-15 days.

 

Products out of warranty range are as follow.

  1.  Those defectives without our stamp.
  2.  Artificial damage to products, including but not limited to water damaged, screen broken, flex cable damaged, glass broken, partial missing, inside ic broken, lens scratches, connector broken, etc.

 

Warm reminder: To avoid out of warranty due to man-made damage in the process of using, please kindly test all the products before installation.

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+86 13714565389
service@esmartor.com

Since 2013, Esmartor has been a leading manufacturer and supplier of high-quality smartphone repair parts and accessories, specializing in Apple, Samsung, Huawei, Xiaomi, OPPO, Vivo, and other major brands. We are committed to providing reliable components and exceptional service to large wholesalers and global chain repair stores, ensuring seamless operations and business growth for our partners worldwide.

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ESMARTOR INTERNATIONAL HOLDINGS CO., LTD.